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LegalRefunds and cancellations.
A 30-day money-back guarantee on a first purchase, fourteen days on a renewal, cancel any time.
Last updated: 29 September 2026. This policy covers licences for Tabotec Atlas bought from Tabotec, Inc. Consulting engagements have their own agreements.
Try before you buy
The best refund is the one you never need. A free 30-day trial licence is available from the Atlas page; it runs the full product on your own hardware. Please use it.
First purchase: 30-day money-back guarantee
If you buy a licence and Atlas is not right for you, email [email protected] within 30 days of the purchase and we will refund the full amount, including the first-year fee. No questions beyond "what didn't work", which helps us improve.
When a refund is issued the licence is revoked: updates and new seats stop, and you agree to stop using the software.
Renewals: 14 days
Renewal charges are refundable within 14 days of the charge, provided no software or model updates were downloaded under the renewed term. After that, the renewal stands; you can cancel the next renewal at any time from the customer portal or by email, and the current term runs to its end.
Not refundable
- First purchases older than 30 days, and renewal charges older than 14 days.
- Licences revoked for breach of the Terms of sale.
- Hardware, on-site work or custom development invoiced separately.
How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days depending on your bank. We do not charge a fee to refund.
Chargebacks
Please contact us before disputing a charge with your bank; a refund request by email is faster for everyone. A disputed charge revokes the licence automatically while the dispute is open.